The Most F.A.Q.'s
Q. How do you actually Restore/Retouch photos that are sent to you?
A. First and foremost MEND A PIC never touches nor works on any original photo(s) that are sent. We have the very best digital photo software programs not available to consumers or anyone else.This sets us apart from the competition because our photo software programs were actually written by some of our in-house professional artists.
When your photos are mailed to us they are scanned at the highest picture resolution for superior picture quality or enlargement. Each restoration always presents a new challenge and MEND A PIC only employs professional artists with many years in the business to meet those challenges.
Q. I prefer not to mail my original photos what can I do?
A. We strongly suggest "YOU DO NOT" mail your photos to us if you do not have to. They are priceless memories that if lost or damaged can never be replaced again. The only time original photos should be mailed to us is if they are completely torn in half or are in sections. MEND A PIC then, and only then, will need the originals so our professional artists can piece them together. Below are some options which many of our customers take advantage of.
OPTION 1. You may scan your photo yourself and upload them on our Scan / Upload page. This will ensure your original photos will never leave you possession.
OPTION 2. If you do not have access to a scanner you may take your photos to such stores as Staples, Office Max, Office Depot or Federal Express Kinkos. They will scan your photos for you and place them on a CD which then you may mail to us.
Q. How do I scan my photos?
A.. We have provided instructions on how you should scan your photos on our Scan / Upload page however, here is what you can do. Wipe your scanner glass with a very soft non-abrasive cloth and some Windex. Ensure that all dust and smudge narks have been removed from the glass, this will ensure a clean scan of your photo(s). Make sure your scanner glass is completely dry before placing your photo(s) on it. Place your photo face down and make sure it is lying straight and to the top hand corner of one side. Generally it is to the left top side but to be safe check your scanner manual to be certain. Before scanning your photo make sure you set your scanning resolution, (refer to question below for resolution).
If your scanning a Black & White photo make sure you scan it using the color option on your scanner. Save your photo on your computer as a .JPEG or .JPG file only without compression.
Q. At what resolution do I scan my photos at?
A. For photo(s) that are 2x3 in size or smaller you should scan at 1200dpi
(dots per inch).
For photo(s) 2x3 and up to 5x7 in size you should scan at 600dpi (dots per inch).
For photo(s) larger than 5x7 in size you should scan at 300dpi (dots per inch).
Q. How does your service process work for scanned photo(s)?
A. Once you scan your photo(s) and fill out our Contact / Upload Form on our Scan / Upload page, you must hit the send button. Once we have received your photo(s) you will receive confirmation from our Customer Service Dept. Your photo and any special instructions will be reviewed and the worked on. If for any reason your instructions are not clear or in question you will be notified immediately before work has begun.
After work has been completed you will receive a PROOF copy for your approval.
Once you approve the photo(s) you must go to our ORDER page and submit your payment for the type of service you are receiving. Once we receive your payment you will be emailed your finished photo and mailed whatever your particular service states.
Q. How does your service process work for mailed photo(s)?
A. The same exact way as if your photo(s) were scanned however, it will take a bit longer based on where you are mailing your photo(s) in the U.S. or overseas. You must allow at least 3-5 days for it to reach our facility before Customer Service can respond to you with confirmation.
Q. How long will everything take?
A. We want to impress upon you that MEND A PIC is not an assembly line or production factory. Our professional artists are very serious when working on your precious memories. Attention to detail and perfection is MEND A PICS business policy and that is what they must follow. Generally it will take 2-4 business days depending on the type of service you are requesting.
.
A. First and foremost MEND A PIC never touches nor works on any original photo(s) that are sent. We have the very best digital photo software programs not available to consumers or anyone else.This sets us apart from the competition because our photo software programs were actually written by some of our in-house professional artists.
When your photos are mailed to us they are scanned at the highest picture resolution for superior picture quality or enlargement. Each restoration always presents a new challenge and MEND A PIC only employs professional artists with many years in the business to meet those challenges.
Q. I prefer not to mail my original photos what can I do?
A. We strongly suggest "YOU DO NOT" mail your photos to us if you do not have to. They are priceless memories that if lost or damaged can never be replaced again. The only time original photos should be mailed to us is if they are completely torn in half or are in sections. MEND A PIC then, and only then, will need the originals so our professional artists can piece them together. Below are some options which many of our customers take advantage of.
OPTION 1. You may scan your photo yourself and upload them on our Scan / Upload page. This will ensure your original photos will never leave you possession.
OPTION 2. If you do not have access to a scanner you may take your photos to such stores as Staples, Office Max, Office Depot or Federal Express Kinkos. They will scan your photos for you and place them on a CD which then you may mail to us.
Q. How do I scan my photos?
A.. We have provided instructions on how you should scan your photos on our Scan / Upload page however, here is what you can do. Wipe your scanner glass with a very soft non-abrasive cloth and some Windex. Ensure that all dust and smudge narks have been removed from the glass, this will ensure a clean scan of your photo(s). Make sure your scanner glass is completely dry before placing your photo(s) on it. Place your photo face down and make sure it is lying straight and to the top hand corner of one side. Generally it is to the left top side but to be safe check your scanner manual to be certain. Before scanning your photo make sure you set your scanning resolution, (refer to question below for resolution).
If your scanning a Black & White photo make sure you scan it using the color option on your scanner. Save your photo on your computer as a .JPEG or .JPG file only without compression.
Q. At what resolution do I scan my photos at?
A. For photo(s) that are 2x3 in size or smaller you should scan at 1200dpi
(dots per inch).
For photo(s) 2x3 and up to 5x7 in size you should scan at 600dpi (dots per inch).
For photo(s) larger than 5x7 in size you should scan at 300dpi (dots per inch).
Q. How does your service process work for scanned photo(s)?
A. Once you scan your photo(s) and fill out our Contact / Upload Form on our Scan / Upload page, you must hit the send button. Once we have received your photo(s) you will receive confirmation from our Customer Service Dept. Your photo and any special instructions will be reviewed and the worked on. If for any reason your instructions are not clear or in question you will be notified immediately before work has begun.
After work has been completed you will receive a PROOF copy for your approval.
Once you approve the photo(s) you must go to our ORDER page and submit your payment for the type of service you are receiving. Once we receive your payment you will be emailed your finished photo and mailed whatever your particular service states.
Q. How does your service process work for mailed photo(s)?
A. The same exact way as if your photo(s) were scanned however, it will take a bit longer based on where you are mailing your photo(s) in the U.S. or overseas. You must allow at least 3-5 days for it to reach our facility before Customer Service can respond to you with confirmation.
Q. How long will everything take?
A. We want to impress upon you that MEND A PIC is not an assembly line or production factory. Our professional artists are very serious when working on your precious memories. Attention to detail and perfection is MEND A PICS business policy and that is what they must follow. Generally it will take 2-4 business days depending on the type of service you are requesting.
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